Crew Feedback
Phase 4
Track, triage, and resolve crew-submitted feedback. Critical safety items have a 12-hour SLA.
Avg rating
2.88 / 5
8 entries
Within SLA
63%
across all rows
Critical resolved in 12h
0%
of CRITICAL items
SLA breached
3
needs immediate action
Severity
Status
Category
8 of 8 shown| Hotel | Crew | Rating | Categories | Severity | SLA | Status | Submitted |
|---|---|---|---|---|---|---|---|
| Mercure London Heathrow | Christian Aquino | 5/5 | service | info | closed | resolved | 2026-04-28 21:04 |
| Lusail Suites London Heathrow | Christian Patel | 4/5 | food | info | no SLA | open | 2026-04-29 05:04 |
| Pearl Plaza Paris | James Ferreira | 3/5 | cleanliness | concern | no SLA | in progress | 2026-04-29 09:04 |
| Crowne Plaza Paris | Robin Kowalski | 2/5 | transportcheck in | concern | no SLA | open | 2026-04-29 17:04 |
| Holiday Inn Miami | anonymous | 1/5 | safety | critical | +25h 22m over | open | 2026-04-29 23:04 |
| Mercure London Heathrow | Khalid Patel | 2/5 | safety | critical | +16h 22m over | in progress | 2026-04-30 08:04 |
| Lusail Suites London Heathrow | anonymous | 1/5 | safetycleanliness | critical | +33h 22m over | escalated | 2026-04-29 15:04 |
| Pearl Plaza Paris | Liam Mueller | 5/5 | servicefood | info | closed | resolved | 2026-04-27 21:04 |